Shipping Policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option

Estimated delivery time

Price

Free shipping over £35

4 to 7 business days

Free

Standard Shipping

(0.001kg - 0.0009kg)

4 to 7 business days

£1.00

Standard Shipping - Under 0.75kg

(0.0009kg - 0.75kg)

4 to 7 business days

£3.50

Standard Shipping - Under 2kg

(0.75g - 2kg)

4 to 7 business days £5.50

Standard Shipping - Under 9kg

(2kg - 9kg)

4 to 7 business days £10.00

Standard Shipping - Heavy

(9kg - 500kg)

5 to 9 business days £34.80

In-store pickup

You can skip the shipping fees with free local pickup at our Lawn Warehouse. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 5 business days. We will send you an email when your order is ready along with instructions. 

European Shipping

We offer european shipping to the following countries: Aland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia And Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Holy See (Vatican City State), Hungary, Iceland, Ireland, Isle Of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, North Macedonia, Malta, Mayotte, Moldova, Republic of, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard And Jan Mayen, Sweden, Switzerland, Turkey, Ukraine 

Flat shipping rates: Standard shipping includes parcels that weigh 0kg - 2kg, the price of this is £12.52

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Stokes Tea & Coffee is not responsible for these charges if they are applied and are your responsibility as the customer.

Rest of world Shipping

We offer international shipping to all countries not included above.

Flat shipping rates: Standard shipping includes parcels that weigh 0kg - 2kg, the price of this is £21.05

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Stokes Tea & Coffee is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@stokes-coffee.co.uk with your name and order number, and we will look into it for you.